1. Agreement

These terms are a contract between you and Veronata, Inc. (“we”, “our”, “us”) about PinkyBloom, including its AI coach (Pinky), voice calls, partner features and related websites. By downloading, opening or using PinkyBloom, or by buying anything in it, you accept these terms and our Privacy Policy. If you do not accept them, do not use PinkyBloom. We do not want you as a user on terms you do not agree to, and you can delete the app at any time.

These terms include our Privacy Policy. On iPhone, Apple’s Standard End User License Agreement also applies; on Android, the Google Play Terms of Service apply. If they conflict with these terms on a subject these terms address specifically, these terms win, except that the minimum terms Apple requires for apps always apply to you.

2. What PinkyBloom is, and what it is not

PinkyBloom is a consumer app for information, reflection and everyday support. Pinky is an artificial-intelligence coach: a computer program that writes answers automatically. It is a relationship and life coach, not a person.

PinkyBloom and Pinky do not give medical, psychological, legal, financial or other professional advice. Nothing in the app, in a prediction, in an article or in anything Pinky says is a diagnosis, a prescription, a clinical assessment or a plan for managing any condition. It is not a contraceptive and must not be used to prevent or achieve a pregnancy. Using PinkyBloom does not create a doctor-patient, clinician-client, counselling or any other professional relationship between you and us, or between you and Pinky, and we owe you no professional duty of care.

Talk to a qualified professional (a doctor, midwife, lawyer, financial adviser or similar) about any decision that matters to your health, safety, money or legal position, and before you change anything because of something the app told you.

In an emergency

PinkyBloom is not an emergency service and cannot call for help for you. It does not monitor you. If you or someone else may be in danger, or may be about to hurt themselves, or you have a medical emergency, stop using the app and call your local emergency number now (911 in the United States and Canada, 112 in the European Union, 999 in the United Kingdom). In the United States you can also call or text 988, the Suicide and Crisis Lifeline. Elsewhere, contact your local emergency services or a local crisis line.

If a message looks like a crisis, Pinky may answer with safety information instead of its usual reply. We do not promise it will notice every such message, and we have no duty to watch for them.

3. AI answers can be wrong, and the decisions are yours

Pinky’s answers are produced by AI models. They can be wrong, incomplete, out of date or inappropriate, they can be different each time you ask, and they can sound sure when they are not. Cycle, fertility, pregnancy and other forecasts are estimates based on what you logged and can be inaccurate.

You are responsible for what you do with PinkyBloom and with any answer. Do not rely on an answer for a decision about your health, safety, relationship, money or legal rights without checking it with a qualified person. We make no promise that using PinkyBloom will lead to any result, benefit, improvement or outcome of any kind.

4. Who can use it

You must be at least 13 years old to use PinkyBloom, and at least 18 to use Pinky (chat or voice). You must have the legal capacity to enter into a contract. When the app asks you to confirm that you are 18 or older, you are telling us it is true, and we may rely on it. We do not verify age. If you are under the required age, do not use the app; if we learn that you are, we may end your access and delete your data.

Optional accounts. Where the app offers an account (sign-in with Apple, Google or email), it is optional, and one account is for one person. You are responsible for keeping your sign-in secure and for what happens under your account; tell us if you think someone else has used it. We may suspend or close an account that is used in breach of these terms or that looks compromised. What an account holds, and what deleting it removes, is described in the Privacy Policy. An account does not change your rights or ours under your store purchases.

5. Your content, and what you let us do with it

What you type, say, log or upload, including your conversations with Pinky, is “your content”. You keep ownership of it. You give us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, copy, process, transmit, analyse, review and use your content to run, secure, test, measure and improve PinkyBloom, including its AI features and the models and systems we run. “Sublicensable” means our service providers can do these things for us.

Conversations may be reviewed. We may keep the text of your chats and call transcripts (never audio), remove obvious identifiers such as email addresses, phone numbers, card numbers, street addresses and web links, and have members of our team read them to check quality and safety and to improve the product. We keep them for up to 90 days, then delete them automatically. Conversations about a crisis or eating care are kept only as a flag, not as text. The Privacy Policy explains this in detail.
You can withdraw. Switch off “Help improve the Coach” in Settings and we stop keeping new conversations and delete what we kept for your device. You can also ask us to delete it. Withdrawing does not undo what already happened, such as a review already done or a test example that no longer contains direct identifiers.
Do not put other people’s information in. Please do not tell the coach private details about other people (names, health, contact details) that you would not want a member of our team to see. You are responsible for having the right to share what you share.
Where the law requires your permission first, we ask for it, and your choice controls. In the European Economic Area, the United Kingdom and Switzerland we keep conversations for review only if you turn on “Help improve the Coach”. The licence above does not override the Privacy Policy, which also governs how we use personal data in your content.

6. Linking with your partner

You can link PinkyBloom to a partner who uses PinkyBond. Sharing is your decision. You choose what he can see (your sharing level and each switch), you can change or stop it at any time, and what he sees is limited to what the Privacy Policy lists. If you switch on “Let his Coach use what I share”, his Coach’s answers may reflect it. Only link with a person you trust, and only share what you are comfortable with that person knowing.

Messages, calls, photos and files between you and your partner are end-to-end encrypted, so we cannot read, restore or recover them. If you lose your phone or your pairing keys, that content may be lost. We are not a party to your relationship, are not responsible for what either of you shares or does with what is shared, and cannot verify who is on the other end.

7. Acceptable use

You agree not to:

use PinkyBloom to monitor, pressure, coerce, harass, stalk or surveil anyone, including a partner;
try to get data that someone has not chosen to share with you;
use Pinky to produce content that is unlawful, that sexualises minors, that threatens or harasses anyone or that infringes anyone’s rights, or to get instructions for violence or self-harm;
reverse engineer, decompile, scrape, probe, overload or interfere with the app, our servers or the encryption that protects other users, or bypass any usage limit, age gate, payment or safety feature;
use automated means, or the output of Pinky, to build or train a competing product or model;
resell or share your access, or use the app for any unlawful purpose.

We may limit, suspend or end access, and remove content, if we reasonably think you broke this section or put others or the service at risk, or if the law requires it.

8. Subscriptions, voice time and purchases

The tracker is free: logging, predictions, the fertile window, partner features, the kick counter, the contraction timer and safety information. Writing with Pinky is free, with a daily limit that we may change. Optional subscriptions add more; what each one includes is shown in the app before you buy.

PinkyBloom Plus, monthly or yearly: Cycle Patterns, the daily phase plan, the doctor report and more messages with Pinky each day.
PinkyBloom Baby, monthly or yearly: everything in Plus, plus the trying-to-conceive detail, every pregnancy week and postpartum recovery week by week. You hold Plus or Baby, not both; switching between them is handled by Apple or Google.
Plus from your partner. Your partner can buy Plus for you in PinkyBond. You have it while you are paired and their subscription is active; it ends if either of you unpairs or their plan lapses or is refunded. They are billed for it, manage it and can cancel it.
Coach by voice is a separate monthly add-on. Calls with Pinky use daily voice time, subject to fair-use limits that we may adjust. Those limits can include a daily allowance, a maximum length for one call, and limits on use that looks automated or abusive, and they may differ by plan, country and time. We do not promise a particular amount of voice time. Calls need a network connection. Some countries or periods may offer a free daily taste of voice; we may start, change or stop it at any time.

Subscriptions and trials

Plans renew monthly or yearly at the price shown in the app before you buy, until cancelled.
Payment is charged to your Apple Account or Google Play account when you confirm the purchase. Your subscription renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period. Your account is charged for the renewal within 24 hours before the period ends.
Where a free trial is offered, its length and terms are shown before you start. Unless you cancel at least 24 hours before it ends, it converts to the paid plan you chose. Each account can use a trial once, and we may limit trials that look abusive.
Manage or cancel in your Apple Account settings on iPhone, or in Google Play, Subscriptions on Android. Deleting the app does not cancel a subscription. If you cancel, you keep access until the end of the period you paid for.

Extra time

“Extra time” packs (Small, Medium, Large) are one-time purchases of additional voice time. Extra time can be used for 12 months from the date of purchase and then expires. It has no cash value and cannot be transferred or exchanged. The size of each pack is shown in the store and may change for future purchases.

Older plans. Weekly and quarterly plans and couple plans are no longer offered in the current app. If you already have one, it keeps working and renewing on the terms you bought it under until you cancel it. A couple plan covers voice time for both partners and works like this: the person who buys it (the owner) is billed, manages it and can cancel it; the other partner has the benefit only while you are linked as a couple in the app and the owner’s plan is active; if either of you unlinks, deletes the app or deletes an account, or if the plan lapses or is refunded, the partner’s access ends (but not anything the partner bought for themselves); the plan cannot be split, transferred or exchanged; and refunds and cancellations go through Apple or Google and apply to both of you. The owner is responsible for telling the partner these terms, and the partner accepts them by using the plan. We do not tell either partner what the other has bought beyond whether the plan is active.

Prices, refunds and restoring purchases

Purchases are processed by Apple or Google, which handle refunds under their own policies; we cannot issue refunds directly. If a purchase is refunded, what it unlocked ends and the voice time it granted is removed. When you ask Apple or Google for a refund they may ask us about the purchase, and by buying you agree that we answer with how much of it you used (the share used, and the dates and lengths of the calls that used it, never anything said on a call). If a refund is granted for voice time you had already used, that amount is taken first from time you buy later, unless the refund was because of a problem on our side.
Your purchases are tied to your Apple Account or Google Play account; use Restore purchases in the app on a new phone. If you create an optional account, it can also link your purchases so they can be restored.
We may change prices for future periods. A price increase for an existing subscription is announced in advance through the App Store or Google Play and, where required, needs your consent. Taxes may apply.
Nothing here limits any refund, cancellation or withdrawal right that the law gives you and that cannot be waived.

9. Third-party services

PinkyBloom relies on services we do not control, for example Apple, Google, app stores, hosting, AI model, speech and voice providers, and map, weather and search services. Their availability, accuracy and terms are theirs. We are not responsible for them, and your use of a store or platform is under its own terms. Links to other sites are not endorsements.

10. Our rights

PinkyBloom, its software, text, designs, trademarks and the way its AI features are put together belong to us or our licensors. We grant you a limited, personal, revocable, non-exclusive, non-transferable licence to use the app on devices you own or control, for your own non-commercial use, under these terms. We keep all other rights. If you send us feedback or ideas, we may use them without owing you anything.

You may use the answers Pinky gives you for your own personal purposes. Because the same or similar answers may be given to others, we do not promise they are unique or free of anyone else’s rights.

11. No warranties

PINKYBLOOM IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT THE LAW ALLOWS, WE AND OUR LICENSORS AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY AND RELIABILITY, AND ANY WARRANTY THAT THE APP OR ANY ANSWER WILL BE UNINTERRUPTED, SECURE, ERROR-FREE OR SUITABLE FOR YOUR NEEDS. WE DO NOT WARRANT THAT PREDICTIONS, FORECASTS OR AI ANSWERS ARE CORRECT.

Some places do not allow some of these exclusions, so some may not apply to you. Where the law gives you rights that cannot be excluded, you keep them.

12. Limits on our liability

TO THE FULLEST EXTENT THE LAW ALLOWS, (A) WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, GOODWILL OR OPPORTUNITIES, OR FOR HARM ARISING FROM YOUR RELIANCE ON AN ANSWER, EVEN IF WE WERE TOLD IT WAS POSSIBLE; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE APP OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US THROUGH THE APP IN THE 12 MONTHS BEFORE THE CLAIM AND US$100.

These limits apply whatever the legal theory (contract, tort including negligence, strict liability or other) and even if a remedy fails of its essential purpose. They also protect our affiliates, officers, employees, contractors, licensors and service providers. Some places do not allow some of these limits, so they apply only as far as the law permits. Nothing in these terms limits liability for fraud, for death or personal injury where the law does not allow that to be limited, or for anything else that cannot be limited by law.

13. You protect us from claims you cause

To the extent the law allows, you will defend, indemnify and hold harmless Veronata, Inc., its affiliates and their officers, employees, contractors and service providers from claims, losses, liabilities and costs (including reasonable legal fees) that arise from your content, your breach of these terms, your misuse of the app or of an answer, or your violation of someone’s rights or of the law. We may take over the defence of any such claim, and you will cooperate.

14. Disputes: talk first, then individual arbitration (United States)

Please read this section carefully. It affects your legal rights, including your right to go to court and to join a class action. It applies if you live in the United States, including its territories. If you live anywhere else, this section does not apply to you and the sections on governing law and on local law do.

Talk to us first. Contact us through the contact form with a written description of the problem and what you want. We will try to resolve it within 60 days. Neither of us may start an arbitration or court case before that period has passed, except for the small-claims and injunction cases below.
Binding individual arbitration. If we cannot resolve it, you and we agree to resolve any dispute, claim or controversy between us arising out of or relating to these terms, the app, its AI features or our Privacy Policy (including whether this section applies) by final and binding arbitration, not in court and not before a jury. The arbitration will be run by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which you can read at adr.org. The Federal Arbitration Act governs this section. The arbitrator decides individual claims only, and applies the law and these terms. The hearing will be by video, phone or in writing unless the arbitrator decides an in-person hearing is needed, in which case it will be in your home county or by video. We will pay the filing, administrative and arbitrator fees that exceed what you would have paid in court, to the extent the arbitration rules and the law require.
No class actions. To the fullest extent the law allows, you and we may bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, representative or private-attorney-general proceeding. The arbitrator may not combine claims or preside over any form of representative proceeding. If this class waiver is found unenforceable for a claim, that claim (and only that claim) goes to court and is paused until any individual claims are arbitrated.
Mass filings. If 25 or more similar claims are filed against us by the same lawyers or group, they will be handled in batches of up to 25, with the rest on hold, under a fair protocol the arbitration provider uses or we agree with it.
Exceptions. Either of us may bring an individual case in small-claims court if it qualifies, and may ask a court for an injunction to stop misuse of intellectual property or unauthorised use of the service. Claims that a law says cannot be forced into arbitration stay in court. If a court decides that the law does not let you waive a claim for public injunctive relief, that claim only (and not any claim for money) is decided in court and paused until your individual claims have been arbitrated.
30-day opt-out. You can opt out of arbitration and the class waiver by contacting us through the contact form (or by mail to the address below) within 30 days of first accepting these terms (or of a later change to this section), with the subject “Arbitration opt-out” and enough detail to identify you. If you opt out, the rest of the terms still apply and disputes go to the courts named below.
If this section is held unenforceable, in whole or in part, for you, the disputes it covers go to the courts named below and the rest of the terms stay in effect.

15. Governing law and courts

These terms and any dispute are governed by the laws of the State of California, United States, without regard to its conflict-of-law rules, except that the Federal Arbitration Act governs the arbitration section. For anything that is not arbitrated, you and we submit to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California, and waive any objection to that venue. If you are a consumer in the European Union, the United Kingdom or another place where the law lets you use the courts and consumer protections of your own country, nothing in these terms takes that away.

16. Where your local law gives you more

Some countries give consumers rights that these terms cannot take away (for example rights to a refund or to withdraw, to receive digital content that matches its description, and to use your own courts). Where that is so, those rights apply and the parts of these terms that conflict with them do not. In particular:

European Economic Area and United Kingdom. You keep your mandatory consumer rights, including the legal guarantee that digital content and services match their description and work as promised, and the right to bring a case in the courts of the country where you live. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit. You may have a 14-day right to withdraw from a digital purchase. By buying voice time or a subscription you ask us to start providing it immediately and you acknowledge that, as the law allows, you lose the right to withdraw once it has been fully provided, or for a subscription or voice time, for the part already provided. Apple or Google process withdrawals and refunds.
Canada, including Quebec. Consumer protection laws that cannot be waived apply to you. The parties have expressly required that these terms and related documents be written in English; les parties ont expressement exige que les presentes conditions soient redigees en anglais.
Australia and New Zealand. Our services come with guarantees that cannot be excluded under the Australian Consumer Law or the Consumer Guarantees Act. Where the law allows us to limit our liability for a failure to meet a guarantee, we limit it to supplying the service again or paying the cost of having it supplied again.
Brazil, India and elsewhere. The mandatory consumer and data protection laws of the place where you live apply to you and prevail over these terms where they give you more.

17. Ending your use, and ours

You can stop at any time by deleting the app (cancel any subscription separately in your store account). We may suspend or end your access, or any part of the service, at any time, including if you break these terms, if the law requires, or if we stop offering it. We may end or limit paid features in a country. If we end your paid access without cause during a period you paid for, we will ask the store to refund the unused part. Sections that by their nature should survive do: your content licence for what was already kept or reviewed, no warranties, limits on liability, indemnity, disputes, governing law, and this section.

18. Changes and other terms

We may update these terms. We will post the new version here with a new date and, for material changes, tell you in the app or by another reasonable means. Changes apply going forward. If you keep using the app after a change takes effect, you accept it; if you do not accept it, stop using the app. A change to the dispute section does not apply to a dispute you gave us notice of before the change.

General. If any part of these terms is held invalid or unenforceable, the rest stays in effect and that part is replaced by the closest valid one. Our not enforcing a term is not a waiver of it. You may not transfer your rights under these terms without our consent; we may transfer ours in a merger, sale or reorganisation. These terms, with the Privacy Policy and the store terms that apply, are the whole agreement between us about the app. We are not liable for failures caused by events beyond our reasonable control. We may send you notices in the app, on this page, or by email if you gave us one.

19. Contact

Questions about these terms? Reach us through our contact form.

Veronata, Inc.
2261 Market Street STE 22406
San Francisco, CA 94114